Guides
Putting AI in front of the public, without getting burned.
How AI voice agents and chatbots get abused, and how to put one in front of the public without it costing you or getting you in trouble.
Threats
Who comes after an AI that answers the public, and how.
- How bots find your AI receptionist's numberYour number is public on purpose. Where scripts, autodialers and pranksters get it, and what that means for an agent that answers every call.September 24, 2026 · 6 min read
- Outbound agents and premium-rate numbers: the pumping problemWhen your system texts or calls a number that pays someone else. How SMS and call pumping work, why AI agents with phone tools make it easier, and how to close it off.September 24, 2026 · 7 min read
- Your chat widget is a free AI for anyoneA GPT or Claude bot on a public page answers whoever types, on your bill. The four ways it gets used, why the usual defenses fall short, and what actually holds.September 24, 2026 · 7 min read
Compliance
What your agent can get you into, and what to check before launch.
- Call recording consent for AI agents, state by stateFederal law needs one party's consent; about a dozen states need everyone's, and you can't tell where a caller is. What each statute says, and the one first sentence that satisfies all of them.September 25, 2026 · 9 min read
- AI phone agents and HIPAA: what to check before launchIf your practice bills insurance electronically, an AI agent that books appointments is handling protected health information on every call. The vendors, the agreements, what it may say, and what gets kept.September 25, 2026 · 8 min read
- The pre-launch checklist for an AI voice agentWhat to test, what to forbid, what to tell callers, and what to watch, before an AI agent answers your phone. A working checklist, not a sales pitch.September 24, 2026 · 9 min read
- Can your AI receptionist promise a refund?What your agent says on your line is, for most purposes, your business speaking. What it can commit you to, and how to keep it from committing you to anything.September 24, 2026 · 7 min read